Technology

Infobip

A global cloud communications platform providing enterprise-grade CPaaS solutions for SMS, WhatsApp, and omnichannel customer engagement.

Infobip operates a massive proprietary network with over 800 direct carrier connections, reaching 7 billion devices across 190 countries. The platform consolidates SMS, WhatsApp for Business, Email, and Voice into a single API, allowing developers to automate complex customer journeys. Large-scale organizations like Uber and UNICEF use their infrastructure to handle high-volume traffic (over 400 billion interactions annually) with low latency and localized compliance. By integrating AI-driven chatbots and contact center tools, Infobip bridges the gap between legacy telecommunications and modern digital messaging.