# ServiceNow Projects at AI Tinkerers

> Canonical HTML: https://aitinkerers.org/technologies/servicenow
> Markdown URL: https://aitinkerers.org/technologies/servicenow.md
> Technology record last updated: 2026-02-25T07:26:53Z
> Generated: 2026-09-21T08:54:20Z

ServiceNow is the cloud-based platform that unifies and automates enterprise-wide digital workflows, eliminating silos across IT, HR, and Customer Service.

ServiceNow operates on the Now Platform, a single cloud-based data model that connects disparate business functions (IT, HR, Security, Customer Service) into unified digital workflows. It moves organizations beyond legacy, siloed systems by providing a common 'system of action' for all employees. Key product suites include ITSM (IT Service Management), HRSD (HR Service Delivery), and CSM (Customer Service Management). The platform also features low-code development tools, allowing companies to quickly build custom applications and automate unique processes, driving significant productivity gains and improving the employee and customer experience.

- Official technology site: https://www.servicenow.com
- Public AI Tinkerers demos and talks: 1
- Result page: 1 of 1

## Recent Public Talks and Demos

### [Agentic ITSM Automation](https://bengaluru.aitinkerers.org/talks/rsvp_DmdYY-19uEM)

We are building an agentic ITSM automation tool for IT teams. This involves dynamic workflow generation using LLM followed by human validation of the agent. We integrate this with ServiceNow to auto-resolve the tickets.

- Event context: AI Tinkerers Bangalore - August - RSVP REQUIRED — 2024-08-08 — Bengaluru
- Public talk page: https://bengaluru.aitinkerers.org/talks/rsvp_DmdYY-19uEM

## Related Technologies

- [AI agents](https://aitinkerers.org/technologies/ai-agents) ([Markdown](https://aitinkerers.org/technologies/ai-agents.md)) — 35 public demos
- [ITSM](https://aitinkerers.org/technologies/itsm) ([Markdown](https://aitinkerers.org/technologies/itsm.md)) — 1 public demo
- [LLM](https://aitinkerers.org/technologies/llm) ([Markdown](https://aitinkerers.org/technologies/llm.md)) — 123 public demos