Voice AI

Voice AI is the intelligent stack (ASR, NLP, TTS) that converts human speech into actionable data and delivers hyper-realistic synthetic voice.

Voice AI is the full-stack technology (Automatic Speech Recognition, Natural Language Processing, Text-to-Speech) that enables machines to understand and generate human-like conversation. It moves far beyond simple command recognition like early Siri or Alexa, now handling complex enterprise workflows: think real-time transcription, sentiment analysis, and agentic customer service. This technology drives serious business value, with platforms achieving up to 85% accuracy and cutting customer service operational costs by as much as 70%. The market is massive: over 8.4 billion digital voice assistants are in use today, and that number is projected to exceed 12 billion by 2026.

https://cloud.google.com/ai/conversational-ai